1. Services

We provide residential and commercial cleaning services, including standard cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and related services agreed upon before the appointment.

2. Estimates & Pricing

All estimates are based on the size and condition of the property. Final pricing may change if the condition differs from the original description or if additional services are requested during the cleaning appointment.

3. Payment

Payment is due upon completion of service unless otherwise agreed in writing. We accept approved payment methods including cash, credit/debit cards, and electronic payments.

Late or unpaid invoices may result in cancellation of future services.

4. Scheduling & Access

Customers are responsible for providing access to the property at the scheduled appointment time. If cleaners cannot enter the property, a cancellation or lockout fee may apply.

5. Satisfaction Guarantee

If you are not satisfied with the cleaning service, please contact us within 24 hours of service completion. We will make reasonable efforts to resolve the issue.

6. Safety & Working Conditions

For safety reasons:

• Cleaners may refuse hazardous or unsafe work conditions.

• Customers must secure pets during service appointments.

• Heavy lifting and dangerous tasks are not included unless previously approved.

7. Damage & Liability

While we take great care during service, we are not responsible for:

• Pre-existing damage

• Wear and tear

• Improperly installed items

• Items not secured properly

Any claims for accidental damage must be reported within 24 hours of service completion.

8. Personal Belongings

Customers are encouraged to secure valuables, cash, jewelry, and important documents before service.

9. Service Limitations

We reserve the right to refuse or discontinue service for unsafe conditions, excessive clutter, biohazards, infestations, or inappropriate behavior.

10. Photos & Marketing

With customer permission, before-and-after photos may be used for marketing purposes. Personal or sensitive information will never be shared.

11. Website & Online Booking

By using our website or submitting a booking request, you agree to these Terms & Conditions and our Privacy Policy.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice.

13. Contact Information

For questions regarding these Terms & Conditions, please contact us directly through our website, phone number, or email.

​14. SMS Terms of Service
By providing your phone number and opting in, you agree to receive SMS messages from Prestige Clean Services regarding estimates, appointment scheduling, reminders, service updates, and customer support.
Message frequency varies.
Message and data rates may apply.

Reply STOP to unsubscribe.
Reply HELP for assistance.

Consent is not a condition of purchase.
By submitting a form containing your phone number, you expressly consent to receive SMS messages from Prestige Clean Services.