Refund Policy

 

Customer Satisfaction

We strive to provide high-quality cleaning services and customer satisfaction on every visit.

 

Reporting Issues

If you are not satisfied with the cleaning service provided, please contact us within 24 hours of the completed service so we can review and address the concern.

Re-Clean Policy

In most cases, we will offer a re-clean of the specific areas of concern instead of a monetary refund.

 

Refund Eligibility

Refunds may be considered under limited circumstances, including:

• Service was not completed as agreed

• Significant service quality issues were reported within the required timeframe

• Approved cancellation according to our cancellation policy

Partial refunds may be issued at our discretion depending on the situation.

 

Non-Refundable Situations

Refunds will not be provided for:

• Pre-existing damage or staining

• Dissatisfaction reported after 24 hours

• Areas blocked or inaccessible during service

• Odors, mold, permanent discoloration, or wear and tear

• Services completed according to customer instructions

• Additional services declined by the customer

 

Access Issues

If cleaners cannot access the property at the scheduled appointment time, a lockout fee or cancellation fee may apply.

 

Payment Disputes

Customers agree to contact us first to resolve any concerns before filing payment disputes or chargebacks.

 

Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice.