Privacy Policy
Information We Collect
We may collect personal information including:
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Name
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Phone number
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Email address
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Property address
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Service details and appointment requests
How We Use Your Information
Your information may be used to:
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Schedule and manage cleaning appointments
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Provide customer support
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Send appointment reminders or service updates
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Improve our services and website experience
Payment Information
Payment information is processed securely through third-party payment providers. We do not store full credit card information on our servers.
Sharing of Information
We do not sell or rent customer personal information. Information may only be shared with trusted service providers when necessary to operate our business.
Cookies & Website Tracking
Our website may use cookies or analytics tools to improve website performance and understand visitor activity.
Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure.
Customer Responsibilities
Customers should avoid leaving sensitive personal documents, cash, jewelry, or valuables in open areas during cleaning appointments.
Marketing Communications
Customers may receive occasional emails, promotions, or service updates. You may unsubscribe from marketing communications at any time.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Children’s Privacy
Our services are not directed toward children under 13 years of age.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time without prior notice.
Contact Us
If you have questions regarding this Privacy Policy, please contact us through our website, email, or phone number. (216) 528-8016
SMS Consent and Mobile Information
By providing your mobile phone number and explicitly opting in, you agree to receive SMS messages from Prestige Clean Services regarding estimates, appointment scheduling, appointment reminders, service updates, and customer support.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP.
We only send SMS messages to customers who voluntarily provide their phone number through website forms, Facebook lead forms, phone calls, or direct contact and consent to receive SMS communications.
Mobile opt-in data, SMS consent, and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes. Information may only be shared with service providers necessary to operate requested services and as permitted by law.
Information sharing to subcontractors in support services, such as customer service, is permitted only as necessary.